Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About Eye Filmmuseum

What is Eye Filmmuseum?

Eye Filmmuseum is a Dutch museum dedicated to film and the moving image, located in Amsterdam on the northern bank of the River IJ.

Where is Eye Filmmuseum located?

It is situated opposite Amsterdam Central Station at IJpromenade 1, 1031 KT Amsterdam.

What are the opening hours of Eye Filmmuseum?

The building is open from 10:00 AM to 11:00 PM (approx.) daily, with exhibitions open from 10:00 AM to 7:00 PM.

Are film screenings available at Eye Filmmuseum?

Yes, film screenings run daily from 10:00 AM to around 10:00 or 11:00 PM.

Is Eye Filmmuseum accessible for visitors with disabilities?

Yes, the museum features barrier-free access, lifts, wheelchair-friendly restrooms, audio descriptions, and sign language interpretation on select events.

Can I bring a service dog to Eye Filmmuseum?

Service dogs are welcome within the museum premises.

What kind of exhibitions can I see at Eye Filmmuseum?

Exhibitions range from the history and technology of cinema to experimental and contemporary film art.

Can I visit the Eye Filmmuseum using public transport?

Yes, it is easily accessible by ferry from Amsterdam Central Station and by various other public transport options.

Does Eye Filmmuseum have a café or restaurant?

Yes, there is an on-site café and restaurant for visitors.

Is there a museum shop at Eye Filmmuseum?

Yes, a gift shop offers film-related merchandise and souvenirs.

Does Eye Filmmuseum display historic film equipment?

Yes, the permanent exhibition showcases vintage devices like the Mitchell 35mm camera and magic lantern.